Print Guide Solutions policy
Shipping Policy
Shipping information for printer orders, delivery estimates, processing, and customer responsibilities.
Order Processing
Printer orders are reviewed after checkout to confirm product availability, customer details, delivery address, and order completeness. Processing times may vary depending on item availability, order volume, and support verification needs.
Shipping Timeframes
Orders normally arrive 2–5 business days after dispatch. This is an estimate, not a guarantee, and may change because of the destination, carrier, weather, holidays, or service interruptions. Tracking information is emailed when available.
Delivery Method and Transportation Area
We offer standard ground delivery to serviceable street addresses within the United States. Orders are sent with a trackable parcel or freight carrier selected according to the package size and destination. We do not currently advertise international, expedited, PO box, APO/FPO, or pickup service.
Shipping Charges
Eligible orders receive free standard shipping. If a shipping fee applies, it will be displayed in the order summary before the order is submitted.
Delivery Address Accuracy
Customers are responsible for entering a complete and accurate delivery address, phone number, and email address. Incorrect or incomplete information may delay processing, shipment, or support follow-up.
Damaged or Missing Shipments
If a printer arrives damaged or a shipment appears missing, customers should contact support with order details, delivery information, and photos where applicable. Support will review the issue and provide the next available steps.
Contact for Shipping Help
For shipping questions, contact Print Guide Solutions at support@printguideexsolutions.com or +1 (866) 381-6346. Please include the order name, email address, product name, and delivery address used at checkout.