Print Guide Solutions policy
Return Policy
A clear overview of return timing, eligibility, and support steps for printer orders.
Return Window
Customers may request a return within 30 days of delivery, provided the item is unused, in original condition, and returned with its original packaging and accessories where applicable.
Eligible Items
Returns are generally intended for products that arrive damaged, defective, incorrect, or no longer needed within the permitted return window. Items showing misuse, missing components, or physical damage after delivery may not qualify.
How to Request a Return
To begin a return request, customers should contact support with their order details, product name, and a brief explanation of the issue. Additional photos or delivery information may be requested for verification.
Refund Processing
Once a returned item is received and inspected, we will email the approval or rejection decision. An approved cash-on-delivery refund will be arranged with the customer using the contact details supplied with the order.
Non-Returnable Conditions
Products may be declined for return if they are missing accessories, damaged after delivery, altered, installed in a way that causes visible wear, or returned without sufficient order information. Consumables, opened ink, toner, and special-order parts may have separate eligibility rules.
Exchange Support
If a printer model does not match the customer workflow, support may help review alternate models before an exchange request is considered. Any exchange depends on item condition, availability, and order verification.
Return Shipping and Freight Carrier
Do not ship a return before receiving written return instructions. After approval, customers receive the return address, any required return authorization, and the approved trackable parcel or freight-carrier method. If the return is caused by our error or an item arrives damaged or incorrect, we will arrange or reimburse the approved return transportation. For a change-of-mind return, the customer is responsible for the approved return-carrier cost unless we confirm otherwise in writing. Keep the carrier receipt and tracking number until the return is resolved.